Frequently asked questions
What is the return policy and exchange policy?
Our products are custom-made or personalized, all sales are final and we do not offer refunds or exchanges. Please review your order details and design proof carefully before giving final approval. Once the final design is approved, no changes can be made. If there is an issue with your order when you receive it, please contact T&K Designs and Services so we can review the concern with you.
Can I make changes to my design after I place my order?
Yes. After your purchase, you will receive a design proof for review before production begins. Your order includes one proof and one revision. Review your proof carefully and request any needed change during your included revision. Once you approve the final design, no additional changes can be made and your order will move forward for production.
How long will it take to receive my order?
Order timing depends on the product, customization, and delivery method selected. Production begins after payment is received and your final design is approved. Once your order is ready, you will receive an update regarding pickup or shipping. Shipped orders will also be subject to carrier delivery times. Any special turnaround information for events, pre-orders, or limited collections will be provided with the applicable product or collection.
Can I personalize every product on the website?
Not every product offers the same personalization options. Products available for customization will show the choices available for that item, such as names, text, colors, photos, logos, or other design details. Some T&K collection designs may also be purchased as created, while others offer personalization. Check the individual product page to see the options available before ordering.
What shipping and pickup options are available?
Available delivery options are shown at checkout and may include shipping or local pickup, depending on the product or order. Shipping costs are calculated using the items in your order and the available shipping method. If local pickup is available, the applicable pickup location, date, and instructions will be provided during checkout or in your order confirmation. Please review your selected delivery method carefully before completing your purchase.
Do you accept fully custom design requests?
Yes. If you need something beyond the personalization options available on a product, you can contact T&K Designs and Services about a Custom Design Order. Fully custom designs may require additional design work and fees. We’ll review your request and provide information about the design process, pricing, and next steps before proceeding.
Can I use my own photo or logo?
Yes, when the selected product allows photo or logo uploads. Please provide a clear, high-quality image for the best possible result. Customers are responsible for ensuring they have permission to use any photos, logos, artwork, or other materials they submit. If there is a problem with the quality of your uploaded file, we may contact you before preparing your final design.
Will the colors on my finished product look exactly like they do on my screen?
We work to represent colors as accurately as possible; however, colors may vary slightly between your screen, design proof, and finished product. Differences can occur because of screen settings, printing methods, materials, and the individual characteristics of the product being customized.
When does production begin?
Production begins after payment has been received and any required final design proof has been approved. Once you approve your final design, no additional changes can be made. Please review your proof carefully before giving final approval.
What payment methods do you accept?
Available payment methods will be shown during checkout or provided as part of your order process. Payment must be received before an order moves into production.
What if there is a problem with my order when I receive it?
Please contact T&K Designs and Services as soon as possible if you believe there is a problem with your completed order. Include your order information and clear photos showing the concern so we can review it. Because our products are customized, concerns will be reviewed based on the circumstances of the individual order and our applicable policies.
Can I order a T&K collection design without personalizing it?
Yes. Many designs from our T&K collections can be purchased just as they were created. When personalization is available, the product page will show the options you can use to make the design your own.
How will I know when my order is ready or has shipped?
We’ll send you an order update when your order is ready for pickup or when it has been prepared for shipping. Please make sure the contact information provided with your order is correct so you can receive important updates about your purchase.
What should I check before approving my design proof?
Please carefully review names, spelling, dates, photos, logos, colors, placement, and all other personalized details. Your approval confirms that you have reviewed and accepted the final design. Once the final design is approved, no additional changes can be made.